Effective as of 07/01/2025.
ARTICLE 1 - Scope of Application
These General Terms of Sale (hereinafter referred to as “GTS”) apply without restriction or reservation to all sales concluded by the Seller with non-professional buyers (“the Clients” or “the Client”) wishing to acquire the products offered for sale (“the Products”) by the Seller on the “Sites” (shop.douxniddeco.fr or shop.madeinaspiran.fr). The Products offered for sale on the Sites include: new or second-hand objects, decorative items, clothing, and artisanal products (food or non-food).
The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity, are presented on the Sites, which the Client must review before placing an order.
The choice and purchase of a Product are the sole responsibility of the Client.
Product offers are valid within the limits of available stocks, as specified at the time of order placement.
These GTS are accessible at any time on the Sites. They take precedence over any other document.
The Client declares having read and accepted these GTS by ticking the appropriate box before initiating the online order process on the Sites.
Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Client.
The Seller’s contact details are as follows:
DXND, an SAS with a share capital of €5,000, registered with the Montpellier Trade and Companies Register under number 932829914.
- Address: 7 rue de la Chapelle, 34800 Aspiran, France.
- Email: info@dxnd.fr
- Phone: +33 611580500
The Products presented on the Sites are offered for sale in the following territories: European Single Market, United Kingdom, and the United States of America.
For orders to a country other than mainland France, the Client is considered the importer of the Products concerned.
For all Products shipped outside the European Union and French overseas territories, prices will be calculated exclusive of tax on the invoice.
Customs duties or other local taxes, import duties, or state taxes may be payable. They are the sole responsibility of the Client.
ARTICLE 2 - Pricing
The Products are supplied at the prices in effect as listed on the Sites at the time of order registration by the Seller.
Prices are expressed in Euros, exclusive of VAT (HT) and inclusive of VAT (TTC).
Prices take into account any discounts granted by the Seller as indicated on the Sites.
These prices are firm and non-revisable during their validity period, but the Seller reserves the right to modify prices outside this period at any time.
Prices do not include handling, shipping, transport, and delivery fees, which are billed in addition under the conditions indicated on the Sites and calculated prior to order placement.
The amount requested from the Client corresponds to the total purchase amount, including these fees.
An invoice is issued by the Seller and provided to the Client upon delivery of the ordered Products.
ARTICLE 3 - Orders
It is the Client’s responsibility to select the Products they wish to order on the Sites, according to the following process:
The Client selects the Products they wish to purchase and adds them to their cart. The Client can modify or remove Products before confirming the order and accepting the GTS. They then provide their details or log into their account and choose the delivery method. After validating their information, the order is finalized, and payment is required as per the stipulated terms.
Product offers remain valid as long as they are visible on the Sites and within stock availability.
The sale is considered valid only after full payment is received. The Client must verify the accuracy of the order and report any errors immediately.
Any order placed on the Sites constitutes the formation of a remote contract between the Client and the Seller.
The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute concerning payment of a prior order.
The Client can track the progress of their order on the Sites.
ARTICLE 3 Bis - Client Account
To place an order, the Client is invited to create an account (personal space).
To do this, the Client must register by filling out the form provided during the ordering process and agrees to provide sincere and accurate information regarding their identity and contact details, including their email address.
The Client is responsible for updating the information provided. They may modify it by logging into their account.
To access their personal space and order history, the Client must log in using their username and password, which are strictly personal. The Client must not disclose them. Otherwise, the Client remains solely responsible for their use.
The Client may request account deletion by visiting the dedicated page in their personal space or by emailing info@dxnd.fr. This deletion will take effect within a reasonable timeframe.
Failure to comply with the GTS or terms of use may result in suspension or closure of the Client’s account after a formal notice sent electronically without resolution.
Account deletion, for any reason, results in the complete deletion of all personal information of the Client.
The creation of an account implies acceptance of these GTS.
ARTICLE 4 - Payment Terms
The price is paid via secure payment methods, including credit card.
The price is payable in full by the Client at the time of order placement.
Payment data is exchanged in encrypted mode using the protocol defined by the authorized payment service provider managing financial transactions on the Sites.
Payments made by the Client are considered final only after receipt of the amounts due by the Seller.
The Seller is not obligated to deliver the Products ordered by the Client if payment in full has not been received under the conditions specified above.
ARTICLE 5 - Deliveries
Products ordered by the Client will be delivered within mainland France or to the following zones: European Single Market, United Kingdom, and the United States of America.
Deliveries will occur within two weeks to the address provided by the Client during the order process on the Sites.
Delivery is defined as the transfer of physical possession or control of the Product to the Client. Unless specified otherwise or due to the unavailability of one or more Products, the Products will be delivered in a single shipment.
The Seller commits to making every effort to deliver the Products ordered by the Client within the specified timeframe.
If the Products are not delivered within two weeks after the indicative delivery date, and this delay is not due to force majeure or the Client’s actions, the Client may cancel the sale by written request under the conditions set out in articles L 216-2, L 216-3, and L241-4 of the French Consumer Code. The sums paid by the Client will then be refunded within a maximum of 14 days from the contract cancellation date, excluding any compensation or withholding.
Deliveries are handled by an independent carrier to the address provided by the Client during the order process and must be accessible by the carrier.
If the Client has chosen their own carrier, delivery is deemed completed once the Products are handed over to the carrier, who accepts them without reservations. The Client acknowledges that it is the carrier’s responsibility to ensure delivery, and no claims against the Seller will be accepted for failure to deliver the goods.
For specific Client requests regarding packaging or transport conditions for the ordered Products, duly accepted in writing by the Seller, the related costs will be subject to additional invoicing based on a pre-approved written quote.
The Client must check the condition of the delivered Products. They have 15 days from delivery to submit claims via mail or email, accompanied by supporting evidence (e.g., photographs). Beyond this period, and in the absence of proper formalities, the Products are deemed compliant and free from apparent defects, and no claims will be accepted by the Seller.
The Seller will refund or replace defective Products as soon as possible at no additional cost, provided the defects or non-conformities are duly proven by the Client under the conditions set forth in articles L 217-4 and subsequent of the French Consumer Code and these GTS.
Risk of loss or damage to the Products is transferred to the Client only when the Client takes physical possession of the Products. Products are shipped at the Seller’s risk unless the Client has chosen their own carrier. In such cases, the risks are transferred to the Client when the goods are handed over to the carrier.
ARTICLE 6 - Transfer of Ownership
The transfer of ownership of the Products from the Seller to the Client is completed only after full payment of the price, regardless of the delivery date.
ARTICLE 7 - Right of Withdrawal
In accordance with article L221-18 of the French Consumer Code: “For contracts providing regular delivery of goods over a defined period, the withdrawal period begins upon receipt of the first item.”
The right of withdrawal may be exercised online using the withdrawal form available on the Sites or through any unambiguous statement expressing the Client’s intent to withdraw. This can also be communicated via postal mail or email to the Seller’s contact details provided in ARTICLE 1 of these GTS.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable resale in new condition, accompanied by the purchase invoice.
Damaged, soiled, or incomplete Products will not be accepted.
Return costs are borne by the Client.
Exchanges (subject to availability) or refunds will be processed within 14 days from the Seller’s receipt of the returned Products, in compliance with the conditions specified in this article.
ARTICLE 8 - Seller’s Liability and Warranties
The Products provided by the Seller come with:
- Legal guarantee of conformity for defective, damaged, or non-compliant Products;
- Legal guarantee against hidden defects arising from material, design, or manufacturing faults rendering the Products unsuitable for use.
Dispositions regarding legal warranties are outlined in the French Consumer Code:
- Article L217-4: The Seller must deliver goods that conform to the contract and address any conformity defects existing at the time of delivery.
- Article L217-5: Goods are considered conforming if:
- They are fit for the usual purposes of similar goods;
- They conform to the description provided by the Seller;
- They possess qualities advertised by the Seller or manufacturer.
- Article 1641: The Seller is liable for hidden defects that render the item unsuitable for its intended use.
To assert their rights, the Client must notify the Seller in writing (email or mail) of any non-conformity or hidden defects as soon as they are discovered.
The Seller will replace, refund, or repair defective or non-conforming Products at their own expense.
Refunds, replacements, or repairs will be processed as soon as possible and within one month following the Seller’s acknowledgment of the defect. Refunds may be issued via bank transfer or check.
The Seller’s liability cannot be engaged in cases of:
- Non-compliance with the laws of the country where the Products are delivered;
- Misuse, negligence, or lack of maintenance by the Client;
- Normal wear and tear, accidents, or force majeure.
The Seller’s liability is strictly limited to the replacement or reimbursement of defective or non-conforming Products.
ARTICLE 9 - Personal Data
The Client is informed that the collection of their personal data is necessary for the sale of Products by the Seller, as well as for their transfer to third parties for delivery purposes. These personal data are collected exclusively for the execution of the sales contract.
9.1 Collection of Personal Data
The personal data collected on the Sites include:
Account Creation - When creating a Client/User account: Name, surname, postal address, phone number, and email address.
Payment - For payment of Products offered on the Sites: Financial data related to the Client’s/User’s bank account or credit card.
9.2 Recipients of Personal Data
Personal data are used by the Seller and its contractual partners for the execution of the contract and to ensure effective delivery of the Products.
Categories of partners include: - Transportation providers; - Authorized payment processing providers.
9.3 Data Controller
The Seller is the data controller, as defined by the French Data Protection Act and, from May 25, 2018, by Regulation 2016/679 on personal data protection (GDPR).
9.4 Restriction of Processing
Unless the Client gives explicit consent, their personal data will not be used for advertising or marketing purposes.
9.5 Data Retention Period
The Seller will retain the collected data for a period of 5 years, covering the statutory period of liability.
9.6 Security and Confidentiality
The Seller implements organizational, technical, software, and physical security measures to protect personal data from unauthorized access, alteration, or destruction. However, the Seller acknowledges that the internet is not completely secure and cannot guarantee absolute data security.
9.7 Exercise of Client Rights
In accordance with applicable regulations on personal data, Clients and Users of the Sites shop.douxniddeco.fr and shop.madeinaspiran.fr have the following rights:
- Update or delete data via their account profile settings.
- Delete their account by contacting the Seller via email or mail.
- Access their personal data by requesting it from the Seller.
- Correct inaccuracies in their personal data by contacting the Seller.
- Request data deletion in compliance with applicable data protection laws.
- Request data portability to another provider.
- Object to the processing of their personal data.
Requests must be addressed to the Seller at the contact information provided in ARTICLE 9.3. The data controller will respond within one month.
In case of refusal to comply with the Client’s request, reasons will be provided. Clients may lodge a complaint with the CNIL (French Data Protection Authority) or take legal action.
Clients may be asked to provide explicit consent to receive promotional emails. Consent can be withdrawn at any time by contacting the Seller or using the unsubscribe link in the emails.
ARTICLE 10 - Intellectual Property
The content of the Sites is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any reproduction, total or partial, of this content is strictly prohibited and may constitute counterfeiting.
ARTICLE 11 - Governing Law and Language
These GTS and the transactions arising from them are governed by French law.
These GTS are written in French. If translated into other languages, only the French version will be binding in the event of a dispute.
ARTICLE 12 - Disputes
For any complaints, please contact the Seller’s customer service at the postal or email address provided in ARTICLE 1 of these GTS.
In accordance with article L612-1 of the French Consumer Code, the Client may seek mediation for any dispute within one year of a written complaint to the Seller.
The Seller has designated SAS Médiation Solution as its consumer mediation entity, registered under number 53843/VM/2410. Clients may contact the mediator via:
- Mail: SAS Médiation Solution - 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France.
- Email: contact@sasmediationsolution-conso.fr.
- Online Form: Available on the website www.sasmediationsolution-conso.fr.
The request must include: - Client’s contact information (postal, phone, and email). - Seller’s name, address, and registration number with SAS Médiation Solution. - A brief description of the dispute. - Copies of prior complaints and supporting documents (order forms, invoices, payment proof, etc.).
Clients may also use the Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.
If no amicable resolution is reached, disputes will be submitted to the competent French courts under standard legal conditions.
ANNEX I - Withdrawal Form
The present form must be completed and returned only if the Client wishes to withdraw from an order placed on the Sites, except where exclusions or limitations to the right of withdrawal apply under the GTS.
Date: …………………………………………………..
To: SAS DXND
7 rue de la Chapelle, 34800 Aspiran
I hereby notify my withdrawal from the contract for the following goods:
- Order Date: …………………………………………..
- Order Number: ………………………………………
- Client Name: …………………………………………
- Client Address: ………………………………………
Client Signature (only if submitting this form on paper):
…………………………………………………..